Employee training is one of the most important things a business can offer, but sadly, it’s often overlooked. One survey from 2008 found that an overwhelming number of Washington state businesses said their entry-level workers across many industries were lacking in many skills including conflict resolution, observation, and problem solving. While some employees are able to already bring these skills to the table when they’re hired, that’s not the case for everyone. And in many cases, additional employee training can make a huge difference. So ask yourself: are your employees getting enough training? If any of the following signs sound familiar, you should consider making major improvements to your employee education program.
Signs Your Employees Aren’t Getting The Ongoing Training They Need:
- They aren’t engaged in their job or with the company
A strong company culture is key to retaining quality employees. Part of creating that culture is making sure that employees understand what’s expected of them and how to do their jobs well. But if an employee feels disconnected from their job or from the business as a whole, it’s going to show in their work. When an employee misses a deadline or makes a mistake, they should react in a way that communicates their personal accountability. If they make excuses or point the finger at outside sources rather than taking ownership, they may need to be reminded of your company values and change their mindset. Additional employee education may be able to help with this, especially in employees who otherwise show promise.
- You’ve noticed more customer or employee complaints
Ongoing employee complaints typically shows there’s a disconnect between management and other parts of the workforce. When employees don’t feel improvements are actually being made (and don’t know how to even make them), they’ll often get discouraged. An employee development training program can help your workers come up with proactive solutions, rather than falling into the traps of pessimism and gossip. Customer complaints need to be taken seriously, as well, as these can do a lot of damage to your brand in the digital age. Your sales and customer service teams are on the front lines, and if they don’t have a handle on how to interact with clients, their lack of training can land you in hot water. Soft skills training can be extremely beneficial for all employees, but particularly for those who represent your business in this way.
- There are noticeable skill gaps among your workforce
The bottom line is that all of your employees should be on the same page. If they aren’t, that’s a telltale sign your employee education is lacking. There should be absolutely no confusion about policies, safety measures, or how to apply their skills in the workplace. This is one of the reasons that ongoing training, rather than only initial onboarding, is key. Don’t assume that senior employees will already possess all the knowledge they need. Refresher courses and more in-depth training can go a long way in encouraging leadership skills, enforcing security procedures, and making certain that every person on the team is, without question, involved and always leaning.
Even if you believe your organization currently has a good training program in place, there are likely areas where improvements can be made. Pay close attention to your employees and watch for these signs. Should any of them resonate, take a look at your current training methods and consider whether it could use a bit of a face lift (or even a complete overhaul).