Having a difficult time getting people to respond to your email messages? 

Use our tips to help improve communication:

a. Who is the audience? (Is the message written to that audience? Do you need several message types for several audiences?

b. What do you want them to learn/ why? Does the email cover that?

c. What actions are supposed to happen? None, FYI, Actions Due

i. What is deadline associated with the actions? Is this in the message?

d. Is the subject line enticing and easy to understand?

e. Is there an attachment? What are your IT policies/ limitations? How big is the file?

f. Who is the message from? you, a team, a department, etc.

g. How long is the message? Too long = unread

h. Are there any abbreviations that may cause confusion? Spell it out

i. Who has reviewed the content prior to sending? Two sets of eyes are better than one!

j. What time of day will the message be sent? Depending on the audience, this is important (start of shift, lunch breaks, weekend hours, etc).

 

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