As a business owner, you probably rely on your managers to keep everything running smoothly by leading and motivating your team of employees. While there are countless attributes that a great manager needs to possess, one of the most important is having excellent communication skills. Unfortunately, too many managers lack these skills, which can have a drastic impact on your company. Businesses fail to hire good managers 82% of the time, which can affect everything from employee productivity and turnover to brand perception. This fact alone illustrates the importance of employee development.
If you find that your team has ineffective leadership due to a communication breakdown (which is a common experience in nearly every industry), implementing an employee development program can go a long way. Below, we’ve outlined three important communication skills every manager should possess. Should you recognize that these skills are missing from your management, there are employee development activities that can help bridge the gap.
To be an effective leader, one needs to be able and willing to delegate tasks and clearly communicate what’s expected. When a manager keeps information from other staff members or has a “it won’t get done correctly if I don’t do it myself” mentality, this will lead to frustration, mistakes, and added stress for both managers and the members of their team. Ideally, managers need to create a chain of command to ensure information gets passed along and that everyone is on the same page as far as their responsibilities and roles are concerned. If your manager doesn’t give your staff the information they need or seems unwilling to designate tasks when necessary, additional training can be of great benefit.
- Goal Setting
Your team members need to keep the “big picture” in mind. But what if the team doesn’t really know what that is? In that case, it’s likely that your manager has failed to set and communicate clear goals for the team to reach. These objectives can direct focus, motivate workers, and even increase employee loyalty when they’re recognized for meeting the goals already set. While smaller achievements should be commended, your manager needs to have clear plans for the week, month, and year with specific objectives and backup plans at-the-ready. Ultimately, all team members need to be on the same page and work together to achieve these shared goals. If they don’t know what these goals are to begin with, there’s no way they’ll be successful.
- Evaluation and Recognition
Every manager should be able to give feedback to employees and higher-ups in clear, helpful, and tactful ways. They’ll need to recognize when a goal was met or when the team fell short, and come up with ways to keep building on success or create new plans to do better next time. Employees to need to be recognized for their contributions with positive feedback, but they’ll likely need to hear constructive criticism, too. Knowing how to deliver both of these types of news takes practice and training. In addition, a manager might not always recognize when a direction is unclear. However, they need to be able to receive feedback as well as give it. The importance of employee development for communication skills is that it allows both managers and their team members to grow.
The massive importance of employee development should never be underestimated. By providing superior employee training, workers on every level experience personal growth and will improve as a team. To find out more about how an employee development plan can take your business to the next level, contact Black Rain Partners today.